Returns & Refund Policy

1. Return Window & Eligibility 

We offer a 30-day return window. You have exactly 30 days from the date your order is delivered to request a return or exchange.

To be eligible for a voluntary (change-of-mind) return, your item must meet all of the following conditions:

  • Unused, unworn, and unwashed — in the same condition you received it
  • In its original packaging with all tags and labels still attached
  • Accompanied by proof of purchase (order confirmation, receipt, or bank statement)
  • Returned within 30 days of the delivery date confirmed by the tracking carrier

Items that have been used, damaged after delivery, or returned without original packaging may not be eligible for a full refund and will be assessed on a case-by-case basis.


2. How to start a Return 

To return an item, follow these steps. Do not send your item back without first contacting us — packages returned without a Return Authorisation will not be accepted.


  1. Email us to request a return

    Send an email to tianquizmexico@gmail.com with your order number, the item(s) you wish to return, and your reason for returning. If the item is damaged or incorrect, include clear photos.


  2. Receive your Return Authorisation (RA) number

    Our team will review your request within 2–3 business days. If approved, we will reply with a unique Return Authorisation number and the return address. No RA number — no return accepted.


  3. Pack and post your item

    Securely package the item and write your RA number clearly on the outside of the parcel. Post it to the address we provided at your own cost. We recommend using a tracked shipping service — we cannot be held responsible for items lost in transit on the way back. Shipping costs are not covered or reimbursed.


  4. Receive your refund or exchange

    Once we receive and inspect your return (3–5 business days), we will notify you by email. If approved, your refund is processed immediately to your original payment method. Bank processing may take an additional 5–10 business days to appear in your account.

    3. Exclusions 

    The following items cannot be returned for change-of-mind reasons due to hygiene, safety, or the nature of the goods. 

    • Earrings and pierced jewellery — excluded for hygiene reasons once removed from sealed packaging
    • Custom or personalised orders made to your specific requirements
    • Items clearly marked as final sale or non-returnable at the time of purchase
    • Items returned more than 30 days after delivery, unless the product is faulty
    • Items that have been used, worn, washed, or are not in their original condition

    If you are unsure whether your item is eligible, email us before sending anything back — we are always happy to help.

    For any other concerns or questions please contact us at tianquizmexico@gmail.com